PRE-SALE SERVICE
Understand the winery and cidery Industry
Familiarize ourself with the winery and cidery industry, including current trends, challenges, and opportunities. This will help us better understand clients’ needs and position our products or services effectively.
Customized Solutions
Recognize that each winery and cidery is unique and may have different requirements. Offer customized solutions tailored to their specific needs, whether it’s recommending the right wine tanks or cider tanks for their production capacity or suggesting ingredients for crafting specific wine or cider styles. opportunities. This will help us better understand clients’ needs and position our products or services effectively.
Technical Support
Provide technical support to address any questions or concerns the winery and cidery may have regarding our products or services. This could include assistance with wine equipment or cider equipment installation, troubleshooting, or offering brewing advice. challenges, and opportunities. This will help us better understand clients’ needs and position our products or services effectively.
Responsive Communication
Be prompt and responsive in our communication with winerines or cideries. Answer questions promptly, provide detailed information, and offer assistance throughout the pre-sale process.
AFTER-SALES SERVICE
Prompt Response
Be readily available to address any post-sales problems or issues. Respond to emails, phone calls, or messages promptly to demonstrate our commitment to customer satisfaction.
Assembly
Be readily available to address any post-sales problems or issues. Respond to emails, phone calls, or messages promptly to demonstrate our commitment to customer satisfaction.
System Start-Up
After setup of the winery equipment or cidery equipment , during your initial production run, one of our experienced brewers will be onsite at your facility to guide you step by step.
Warranty and Repair Services
5 years warranty period, during this 5 years if there is any problem about wine tanks or cider tanks, we will solve for you free of charge.